Refund Policy
Crypto payments and on-chain token transfers are irreversible. This page describes exactly what the system does with each order outcome and how to reach support when something goes wrong.
What happens automatically
- Payment confirmed: the SYNAP amount of the order is transferred on Base to the wallet address you entered. The order is complete once that transaction is confirmed.
- No payment before the deadline: the order expires. Nothing is delivered and nothing is owed.
- Partial payment: the amount received is reported by NOWPayments but SYNAP is not delivered. The order stays open for manual handling.
- Payment after the deadline or on the wrong network: the payment is not matched to the order automatically. It requires manual handling.
- Delivery failure after a confirmed payment (for example the daily delivery cap is reached): the order is marked failed and requires manual handling. Your payment is recorded against the order ID.
You are responsible for the wallet address you enter. Tokens transferred to that address cannot be recalled by SynapCoin.
Requesting manual handling
Refunds and re-deliveries are not automated. To have an order reviewed, contact support with:
- the order ID shown on the payment page;
- the transaction hash of the payment you sent;
- the wallet address you entered for delivery.
Support contact: contact@synapcoin.io